Building the Intelligent Enterprise
4 Tips for Transforming Your Business into an Intelligent Enterprise
Are you a business, having trouble growing profits or staying relevant? Do you wish to leverage new intelligent technologies for your company, but don’t know how?
If you answered yes to the above questions, you’re not alone. In today’s competitive marketplace, many companies find themselves struggling to evolve their strategies, technologies, and operations to serve the demands of the modern consumer. For example, merely breaking bulk and having personal customer relationships is no longer enough to stay afloat in business. Wholesale distributors must optimize processes, evolve services, and discover new ways to improve customer interactions.
To do so, distributors must leverage intelligent technologies (like Machine Learning and Artificial Intelligence) in a way that allows employees to focus on tasks that benefit customers. By executing your operations in such a way, your business can transform into an intelligent enterprise; one that adapts to deliver superior brand experiences.
However, the road to building an intelligent enterprise comes with its risks and challenges. Not only are customer and employee expectations rapidly changing, but disruptors are also advancing in markets traditionally served by distributors.
Good news is, innovators have a greater opportunity to capitalize on the changing marketplace. By prioritizing the following strategies, you’ll be on your way to becoming a leading wholesale distributor and intelligent enterprise:
Delivering Value-Added Services
In the past, wholesale distributors were capable of pleasing customers by offering a standard catalog of products and breaking bulk. However, in today’s market, customers are faced with compelling pricing and delivery options for the same products. Therefore, distributors must provide services around products that aren’t offered by online competitors.
Distributing Products Anywhere, at Anytime
Customer service has always been vital for distributors, but today’s customers are placing even more demands on com. The modern consumer expects companies to distribute a wide range of products through a variety of touchpoints. They also demand better shipping options and shorter delivery times. To retain customer loyalty, wholesale distributors must respond to these challenges.
Becoming Solutions-Oriented
For distributors to remain competitive in the current marketplace, they must become a trusted partner. To become one, work closely with your customers to understand their needs and collaborate on projects. This way, you become more than just a supplier; you become a valuable part of your customer’s success.
Empowering Employees
Employee productivity is a priority for all companies. But with time, processes can become obsolete, and employees often spend much of their time on manual tasks. When distributors employ intelligent technologies and automation into their organization, operations require fewer manual duties, and employees can allocate their time on valuable activities. When employees are set up for success in their role, it creates a positive employee culture that retains and attracts top talent.
Conclusion
To become an intelligent enterprise, companies must execute the strategic priorities above and alter the way they function. Once you’ve implemented your new strategy, you can improve interactions and identify further opportunities for productivity and efficiency. As a result, your enterprise will likely discover innovative business models and new streams of revenue.
If this is the vision for your company, you’ll need a few critical components in place to get started. Besides having the right talent onboard – an application platform (like SAP) is a must-have for building an intelligent enterprise. As a leader in business applications and technology, SAP offers enterprise software and technology solutions to deliver optimized business operations and exceptional customer relations. Katalyst has successfully completed over 300+ SAP implementations is an SAP Silver Partner.
To learn more on how SAP can transform your business into an intelligent enterprise, contact Katalyst Software Services Limited, a trusted SAP Silver Partner.
