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Visit our Office

Evanston, IL

500 Davis Street,
Suite #701,
Evanston,
IL 60201, USA

Solution

We offer all levels of support including day to day operational, resolving system defects and integration issues and critical system down issues. We also provide incident management and documentation for all issues.

Gain peace of mind with our technical and professional maintenance services. From project management and technical support, to functional WMS analysis and employee training,

we provide our clients access to a full portfolio of support services

Clients choose us to provide production support for Manhattan WMI and other applications because of our ability to provide better incident resolution, improved overall SLA performance, full root cause analysis for high priority incidents and KPI reporting.

Katalyst Expertise

We offer ongoing support after the “go-live” so our customers can redirect key resources to other initiatives. We provide ongoing internal training to maintain superior levels of customer satisfaction

Full Suite of Technical and Professional Maintenance Services.

Katalyst Differentiators

  • Utilizing pre-built interfaces.
  • Adhering to best practices for our development methodology.
  • Utilizing common configuration templates defined early in the project.
  • Using on and off shore resources.
  • Continuing to focus on defined requirements.

Successful Deliverables

  • Reduced timeline and costs of development
  • Increase in overall quality due to allowing for fixes within the schedule resulting in a reduction of rework
  • Increased team productivity
  • Increased transparency by continuing full stakeholder engagement throughout development