500 Davis Street, Suite #701, Evanston, IL 60201, USA
Success Story Support
Create single problem reporting process.
Provide KPI reporting by tracking actual call data.
Within the 30 day ramp up period, Katalyst successfully helped our client by:
Streamlining the problem reporting process
Introduced actual SLA performance tracking
Improved KPI performance per SLA by 35% over past provider using actual data